Shipping & returns
WhatsApp-first fulfilment for Malaysia.
Ordering & payment
- Confirm item, quantity, and address on WhatsApp (+60 12-334 4983).
- We confirm stock and any postage, then share payment instructions.
- After payment proof is verified, we arrange dispatch. The WhatsApp thread is the order record.
Delivery estimates
| Region | Estimate (business days) | Postage |
|---|---|---|
| West Malaysia | 2–5 | Free from RM400; otherwise confirmed at order |
| East Malaysia (Sabah / Sarawak) | 5–10 | Free from RM500; otherwise confirmed at order |
| Outside Malaysia | — | Not default — ask WhatsApp |
Times are estimates and may vary with couriers and holidays. Tracking is shared when available.
Note: Foam 3-pack RM399 is RM1 under West free-shipping; X10 3-pack RM449 already clears West free shipping. East MY needs RM500+ (e.g. bundle + extra bottle).
Prices reminder
- Foam: RM149 single · RM399 three-pack
- X10: RM169 single · RM449 three-pack
Returns
May be accepted:
- Unopened, intact packaging within 7 days of delivery — contact us first; return shipping rules confirmed case by case
Generally not returnable:
- Opened / used topical products (hygiene & safety)
- Subjective dissatisfaction with results (outcomes vary)
Delivery issues
If you have a question about your delivery, message us on WhatsApp with your order details. We will review each case individually.
Cancellation
Before dispatch, message WhatsApp to cancel. After dispatch, the returns section above applies.
Start an order